In our experience operations in companies develop in stages as new processes, products and services are introduced. Tactical decisions on equipment, facilities, methods, skill requirements, and constraints on capital and people combine over time to a situation which may work but is less than great. A review of the operational processes and financial performance often reveals simple changes which can improve one or all of customer service, profitability and staff morale.

"To improve is to change;
to be perfect is to change often."

Winston S Churchill